1. Who we are
This service is operated by [REGISTERED COMPANY NAME], a company registered in [COUNTRY] under company number [NUMBER], with its registered office at [REGISTERED ADDRESS]. In these terms we call ourselves "we", "us" or "Sleek Tech Sport".
"You" means the academy, club, coaching business or individual coach that subscribes to the service. These terms form a contract between you and us. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.
2. What the service is
We supply administration software for coaching businesses: student records, attendance, prepaid lesson bundles, group session capacity and waitlists, invoicing, sponsors, reports, and a public booking page.
We deploy a separate instance of the software for you, connected to a database created solely for your business, published on a domain you control. We do not operate a shared, multi-tenant database. Another customer of ours cannot query your records.
3. Your account and your database
- We create one database for your business and configure the software for your currency, locale and business details.
- We create your initial sign-in. You are responsible for keeping credentials confidential and for all activity under them.
- You must tell us promptly if you believe a credential has been compromised.
- You must not attempt to access another customer's instance, probe our infrastructure, or resell the software as your own product.
4. Fees, currency and renewal
Fees are those set out in the order or quotation we give you, in the currency applicable to your country. Prices are set per region and are not currency conversions of one another.
- Solo Coach is billed monthly, with a one-time setup fee.
- Academy is billed annually in advance, with setup included.
- Fees are flat. They do not change with the number of students you enrol. Tier is determined by the number of coaching staff using the system.
- Unless stated otherwise, fees are exclusive of VAT, sales tax or any equivalent, which you pay in addition where applicable.
- Annual subscriptions renew for a further year unless either side gives notice at least [30] days before the renewal date.
- We may change prices for a renewal term by giving you at least [60] days' notice before that term begins. Your price will not change during a term you have already paid for.
- If payment is more than [14] days late we may suspend access after warning you in writing. We will not delete your data during a suspension.
Setup fees cover work we have already performed and are not refundable once your instance has been delivered. Annual fees are refundable on a pro-rata basis only where we terminate without cause, or as required by law.
5. What is included, and the no-bespoke rule
Your subscription includes the software as it stands, all improvements we make to it during your term, setup, and support as described below.
We do not build bespoke features for individual customers. If you ask for something, either it goes into the product so that every customer receives it, or we decline. This is deliberate: maintaining a private version for one customer is what makes software expensive for everyone else. Nothing in these terms obliges us to build any particular feature, and you should not subscribe in reliance on a feature that does not yet exist.
6. Your responsibilities
You are responsible for:
- The accuracy of the records you enter, including balances, prices and attendance.
- Having a lawful basis to hold the personal data you put into the system, including obtaining parental consent where the person is a child.
- Publishing your own privacy notice to your players and their parents. We supply a template with your instance; adapting it is your responsibility.
- Your own tax, invoicing and consumer-law obligations towards your players.
- Registering and keeping your domain name.
- Not using the system to store special category data (such as health or medical records) unless you have taken your own advice on doing so.
7. Who owns the data
Your data is yours. Students, attendance, invoices, sessions, sponsors and reports belong to you, not to us. We claim no ownership over them and we do not sell them, mine them for advertising, or use them to train machine learning models.
You can export everything, at any time, from within the panel, without asking us. If you leave, you keep your domain, because you own it, and you take your export with you.
8. Data protection
For the personal data in your instance, you are the controller and we are the processor. We process that data only on your documented instructions, which these terms and your use of the software constitute.
Our Privacy Policy sets out what we process, the sub-processors we use, where data is stored, how long we keep it and the security measures applied. It forms part of these terms. Where the GDPR, UK GDPR, POPIA, the NDPR or a comparable law applies to you, the data processing terms in that policy are intended to serve as the required processing agreement; [confirm with your lawyer whether a separate signed DPA is needed for your customers].
We will notify you without undue delay, and in any event within [72] hours, if we become aware of a personal data breach affecting your instance.
9. Payments between you and your players
The software does not process card payments and does not take a commission on your bookings or lessons. Invoices are marked paid by hand when you receive the money. Money moves directly between you and your players by whatever method you already use.
A booking made through your booking page is a request, not a confirmed reservation and not a payment. It has no effect until you confirm it. We are not a party to any contract between you and your players and take no responsibility for it.
10. Availability and support
We aim to keep the service available at all times but we do not guarantee uninterrupted availability, and we do not offer a contractual uptime commitment at these prices. The software is designed so that a coach can keep taking attendance without a connection; writes queue on the device and sync when connectivity returns.
Support is provided by email at sleektechsport@gmail.com, normally within [one working day]. Handover training of about one hour is included in setup.
We may carry out maintenance, and may modify or discontinue parts of the service. If we discontinue the service altogether we will give you at least [90] days' notice and a full export of your data.
11. Intellectual property
We own the software, its source code, design and documentation, and all related intellectual property. You get a non-exclusive, non-transferable right to use it for your own coaching business for as long as your subscription is current.
You may not copy, decompile, reverse engineer or create derivative works from the software, except to the extent that applicable law expressly permits it despite this restriction.
12. Ending the agreement
- You may end your subscription at the end of your current term by giving the notice set out in section 4.
- Either of us may end the agreement immediately if the other commits a material breach and does not fix it within [30] days of being asked to in writing.
- We may suspend or end the agreement immediately if your use is unlawful, or puts the safety of other people's data at risk.
After termination we will keep your data available for export for [30] days, then delete it from live systems and, within [90] days, from backups. If you ask us in writing to delete it sooner, we will.
13. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss.
We are not liable for loss of data to the extent it results from your failure to take exports, which the software makes available to you at all times.
The software is provided without warranty that it is free of every defect or fit for a particular purpose beyond what is described on our website, to the maximum extent the law allows.
14. Changes to these terms
We may update these terms. If a change materially reduces your rights we will give you at least [30] days' notice by email, and you may end your subscription before it takes effect and receive a pro-rata refund of any prepaid fees for the unused period.
15. Governing law
These terms are governed by the law of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction, except that we may bring proceedings to recover unpaid fees in any court with jurisdiction over you. If you are a consumer rather than a business, you keep the protection of the mandatory laws of your own country.
16. Contact
[REGISTERED COMPANY NAME]
[REGISTERED ADDRESS]
sleektechsport@gmail.com
+1 346 5100 7207